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About Us
Aboriginalia UK is a small family run business. It was first opened in 1993 by Joy Rainey.
All the products are sourced directly from the artist where possible. We believe that the artist/craftsman should benefit from their art rather than a big corporation.
Aboriginalia UK is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@aboriginalia.co.uk.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, simply click on the "Add to Basket" button next to any items that you wish to purchase. These items will then be added into your "shopping cart." Once you have added all the items you wish to purchase to the "shopping cart" and finished browsing, simply click on the "Checkout" button and you will be taken to our secure server. Here you will be asked to input your payment and delivery details.
Please note, our minimum order value is £5.00.
If you are shopping from outside the United Kingdom, place your order as detailed above, and your credit card company will automatically convert the transaction into your own currency at the prevailing rate of exchange
We accept Visa, Mastercard, and the UK based Switch, Solo and Delta debit cards.
PLEASE NOTE: We do not charge for any item until it is ready to ship.
Shipping And Handling
The cost of the postage depends on the weight of your order. Most orders are now shipped Royal Mail Special Delivery.
For smaller items, please select the Standard Items option in the shipping method. This is for items less than 1kg in weight. They include most items like:
Bush Hats
Crystals
Pendants
Incense
Native American Arts and Crafts etc...
For the larger items like the didgeridoos, please select the Larger Items option. this is for all items over 1kg and up to 10kg.
Any mistakes in the postage will be corrected before payment is taken. You will be notified of this change.
Special Delivery (recomended for all order over £32) will require a signature upon delivery*. The charge for this service is based on individual item weight and will be calculated at checkout. Orders arrive before 1pm the working day after they are despatched (Mon-Thur), they are also insured during the delivery process for a value up to £500.
If you wish for the item to be sent by Royal Mail Standard Parcel service we can do this for you. We do obtain a certificate of posting for all orders sent but we will not be held responsible if they get lost in the post.
Please email us for further information.
Larger parcels that are too big for Royal Mail Special Delivery are sent by Royal Mail Parcelforce.
* If there is no one to sign for the delivery the postman will leave a card and the order will be taken back to your local sorting office. The card will explain what your options are for redelivery or collection. The sorting office usually hold items for a week and then they return them to us, if this happens we will get in touch with you to discuss arranging redelivery costs.
Please note - we only hold proof of posting receipts for 3 months - non delivery of orders must be reported within this timescale.
Delivery Schedule
As standard we send UK items Royal Mail, orders arrive before 1pm the working day after they are despatched (Mon-Thur), they are also insured during the delivery process for a value up to £500.
Although this should take 1-2 working days, please be aware that depending on the time of year there can be some delays.
As a rule we prefer to say that orders normally take approx 3-5 working days to deliver within the UK and just a few days more for destinations outside of the UK but please leave up to 28 days.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
All prices include V.A.T. charged at 17.5%
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction with every order.
Complaints:
In the unfortunate event you need to make a complaint you can contact us using the details below.
We aim to acknowledge any complaint within 2 days and resolve it within 7 days.
We will endevour to keep you informed throughout the process.
Reaching Us
If you need to reach us, please email us on sales@aboriginalia.co.uk
alternatively, you can call on:
Tel: +44 (0) 1386 853 770
Fax: +44 (0) 1386 853 770
All lines open Monday to Friday 10am-5pm, Saturday 10am-5.30pm or Sunday 11am-4.30pm. Calls are charged at standard rates.
or write to us at:
Aboriginalia UK
3 Cotswold Court
The Green
Broadway
Worcestershire
WR12 7AA
United Kingdom
Privacy Policy
Aboriginalia UK do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Returns Policy - Unwanted Goods
In accordance with the European Distance Selling Regulations 2000 we offer you the right to cancel your purchase without specifying a reason, as long as it is within the cancellation period.
The cancellation period expires 7 working days from the day after the day that you receive your goods.
Should you wish to exercise this right simply notify us at sales@aboriginalia.co.uk and we shall refund your money within 30 days of receiving notification. Normally, all refunds are processed at the end of the month, please allow up to this period.
All items of clothing must be returned in their original state with all labels still attached accompanied by proof of purchase.
Please return all unwanted goods to our correspondence address (as detailed above) and kindly note that we reserve the right to make a deduction from the refund to cover the administration costs involved in refunding through credit card processing. The cost of the product only will be refunded, all postal costs will not be refunded.
Returns Policy - Faulty Goods
In the unfortunate event that you receive faulty or damaged goods, a replacement or full refund will be arranged, whichever you prefer. Please contact sales@aboriginalia.co.uk and return the goods to our correspondence address (as detailed above.) We will arrange the replacement / refund within 14 days of receipt of the goods.
